We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.
CV SHAE Collection will issue a full refund including shipping for any damaged, defective, or not shipped items. If your item arrives damaged or defective, wrong item. Please contact us within 14 days by completing the ‘Request Return’ form (the icon can be found at the bottom of each page) or by email, phone or messenger
Our timeline is you must initiate your return request within 14 days upon receiving your item(s).
The item must be returned in its original condition (if eligible per the return policy).
How To Return & Refund
1.Contact us by completing the ‘Request Return’ form (the icon can be found at the bottom of each page.) or by email, phone or messenger. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the ‘original payment method only’ within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
- We cannot afford to accept the ‘buy one and get one free purchase or buy one and get a % off the second item.
- Our customer service team may cancel an order believed to have been made with that intention. Only items that the full price was paid can be refundable. The 2nd item that is either free or received a discount is not eligible for a refund.
- We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
- We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
All personalized and personal care items (including earrings, lingerie, body shapers, etc.) are final sale. Due to hygiene issues, there are no returns/exchanges.
FOR ALL FINAL SALE ITEMS:
All Final Sale items are not returnable or exchangeable.
- Items returned without authorization will not be accepted.
- The time frame for return must not exceed 14 days from when the original order was received.
- The item must be returned in its original condition, without scratches or signs of wear, and must not be resized or altered in any way.
- Items without jewelry tag or that have been worn, damaged or altered are not returnable.
We are not liable for these issues:
- Products are exposed to corrosive substances, or chemicals.
- Exposure to harsh chemicals can alter the appearance of the product. These chemicals include, but are not limited to, Liquid Silver Polish. Oxidized silver is easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
Silver pieces are given detail by oxidation, overtime. They may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
CV SHAE Collection reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear".
For all necklace pieces. Earrings are not included
If we sent the wrong order or item(s), you received any broken items. You may return or exchange the unused item in its original condition as long as you contact us within 14 days from the delivery date.
Once shoes have been dyed and shipped, they cannot be returned. We strongly suggest you find a local dealer who is able to do the work within your timeline. If you need assistance in locating a local dealer, we can help. If all else fails, we will attempt to accommodate you. Keep in mind, there is a possibility we cannot keep your timeline; we are looking at two to three additional weeks after ordering.
PRIVACY NOTICE POLICIES • SECURITY POLICY