In the event that you are dissatisfied for any reason with the products purchased through our online store, the products may be exchanged for items of equal value or less. If you desire a higher priced item, you have to pay the difference.
Is there a restocking fee?
At this time, our fee is 15 percent.
Is a time limit for returns?
All returns must be made within 15 days of receipt, but before the date of the event. No returns or exchanges will be accepted after the date of your event. Returns made after the time period stated will not be eligible for exchange. Refunds are based on the purchase price. When shipping a return to us, we do recommend insuring the package. We will exchange items if the package is not received by us or if the original item is damaged but was not reported for reason to return.
We recommend opening packages immediately upon receipt, as all returns and exchanges must be postmarked within two to three weeks from receipt of the merchandise, without exception.
Because we offer free shipping, you are responsible for all shipping costs.
All returned orders must have an authorization code. To obtain your code, please call (844) 861-0541 or email us at email@example.com with your order number, item number being returned, and reason for return. Any return received without an authorization code will not be issued a credit.