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Returns

Return Policy

In the event that you are dissatisfied for any reason with the products purchased through our online store, the products may be exchanged for items of equal value or less. If you desire a higher priced item, you have to pay the difference.

Is there a restocking fee?
At this time, our fee is 15 percent.

Is a time limit for returns?
All returns must be made within 15 days of receipt, but before the date of the event. No returns or exchanges will be accepted after the date of your event. Returns made after the time period stated will not be eligible for exchange. Refunds are based on the purchase price. When shipping a return to us, we do recommend insuring the package. We will exchange items if the package is not received by us or if the original item is damaged but was not reported for reason to return.

We recommend opening packages immediately upon receipt, as all returns and exchanges must be postmarked within two to three weeks from receipt of the merchandise, without exception. 

Because we offer free shipping, you are responsible for all shipping costs.

All returned orders must have an authorization code. To obtain your code, please call (844) 861-0541 or email us at cvshae@aol.com with your order number, item number being returned, and reason for return. Any return received without an authorization code will not be issued a credit.


Return Address:

CV SHAE COLLECTION-Returns
2500 Medallion, #153
Union City, CA 94587

Sale & Clearance Items

This merchandise is not returnable or refundable. All sales are final. Please be very sure the item(s) are what you want.

Non-Returnable Items

This category includes jewelry, such as tiaras and hair items. Personalized items are not returnable unless there was an error on our part. We will replace personalized items that were misprinted in error on our part. Once shoes have been dyed and shipped, they cannot be returned either.

We strongly suggest you find a local dealer who is able to do the work within your timeline. If you need assistance in locating a local dealer, we can help. If all else fails, we will attempt to accommodate you. Keep in mind, there is a possibility we cannot keep your timeline; we are looking at two to three additional weeks after ordering.

Damaged Goods

We guarantee all of our products. If you should receive damaged goods, they will be replaced by the manufacturer. Please send us an email with your order number explaining the damage. If possible, take a picture of the damaged item immediately and email it to us. We will send a replacement once we have received the damaged product.

PRIVACY NOTICE POLICIES • SECURITY POLICY