In the event that you are dissatisfied for any reason with the products purchased through our online store, the products may be exchanged for items of equal value or less. If you desire a higher priced item, you have to pay the difference.
Is there a restocking fee?
At this time, our fee is 15 percent.
Is there a time limit for returns?
We understand your event can be in the far future (1-2 years away). So we are requesting all returns must be made before the date of the event. No returns or exchanges will be accepted after the date of your event. Returns made after the event will not be eligible for exchanges or refunds. Refunds are based on the purchase price. When shipping a 'return' to us, we do recommend insuring the package. We cannot exchange items if the package is not received by us or if the original item is damaged but was not reported for reason to return.
We recommend opening packages immediately upon receipt, hopefully all returns and exchanges can be postmarked within two to three weeks from receipt of the merchandise.
Because we offer free shipping to you, you will be responsible for all shipping costs.
All returned orders must have an authorization code. To obtain your code, please call (844) 861-0541 or email us at firstname.lastname@example.org with your order number, item number being returned, and reason for return. Any return received without an authorization code will not be issued a credit.